What should you do if something goes wrong?

We hate it when things go wrong, if you have a problem, concern, complaint or dispute about any part of our service, policy or product, please tell us. We have an Internal Complaints & Disputes Process designed to efficiently handle these issues.

Please contact:

      Chasmont Finance Limited
      Att: The Finance Manager
      Private bag 1963
      Dunedin 9054
      (03) 477 9060 


When Chasmont Finance Limited receives a complaint we will attempt to resolve it promptly. If we cannot reach agreement on your complaint, you may refer your complaint to our External Dispute Resolution Scheme, by contacting:

      Financial Dispute Resolution on Freephone 0508 337 337

      Freepost 231075 
      PO Box 5730, 
      Wellington 6145

      Email: enquiries@fdr.org.nz 
      Web: www.fdr.org.nz

The External Dispute Resolution Scheme is a statutory requirement for us to have, and is a free service established to provide you with an independent mechanism to resolve specific complaints.