Disputes and Complaints
What should you do if something goes wrong?
We hate it when things go wrong, if you have a problem, concern, complaint or dispute about any part of our service, policy or product, please tell us. We have an Internal Complaints & Disputes Process designed to efficiently handle these issues.
When Chasmont Finance Limited receives a complaint we will attempt to resolve it promptly. If we cannot reach agreement on your complaint, you may refer your complaint to our External Dispute Resolution Scheme, by contacting:
Financial Dispute Resolution on Freephone 0508 337 337
The External Dispute Resolution Scheme is a statutory requirement for us to have, and is a free service established to provide you with an independent mechanism to resolve specific complaints.