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Disputes and Complaints

What should you do if something goes wrong?

We hate it when things go wrong, if you have a problem, concern, complaint or dispute about any part of our service, policy or product, please tell us. We have an Internal Complaints & Disputes Process designed to efficiently handle these issues.

Please contact:

Chasmont Finance Limited
Att: The Finance Manager
Private bag 1963
Dunedin 9054
(0800) 242 766

When Chasmont Finance Limited receives a complaint we will attempt to resolve it promptly. If we cannot reach agreement on your complaint, you may refer your complaint to our External Dispute Resolution Scheme, by contacting:

Financial Dispute Resolution on Freephone 0508 337 337

Freepost 231075
PO Box 5730,
Wellington 6145


The External Dispute Resolution Scheme is a statutory requirement for us to have, and is a free service established to provide you with an independent mechanism to resolve specific complaints.